All-in-one social, omnichannel, content and CRM analytics—so your team spots customer engagement issues faster, responds smarter, and generates loyalty.
Are your Digital dashboards cluttered, siloed or chart overload without giving you clear actions?
We’ve partnered with Konnect Insights to enable you to unclutter your dashboards and make them actionable to power your CX.
Customer Experience Insights
- One platform, four superpowers: Listening + Analytics + Social CRM/Response + Publishing—no tab-hopping, no data silos.
- Omnichannel coverage your brand can trust: Track X/Twitter, Facebook, Instagram, YouTube, LinkedIn, app store reviews, Google Business, forums, news, marketplaces, and more—globally.
- Actionable, explainable insights: Beautiful dashboards, advanced reporting, digital command centre, and multilingual sentiment (20+ languages).
- Works with your stack: Native integrations for HubSpot (ticket sync & automations), Dynamics 365, Salesforce, Teams, Slack, Aircall, etc.
- Fast onboarding, responsive support: Reviewers highlight quick setup and a proactive client-service team, with customisation features such as Alerts.
- Enterprise-ready governance: Automated classification, workflow rules, SLAs/TAT reporting, crisis management, and audits.
Konnect Insights delivers ROI by cutting CX costs, improving agent productivity, and keeping more customers for longer. By unifying social listening, omni-channel support, publishing, and AI-driven analytics in one platform, brands replace multiple point tools, automate tagging and routing, reduce average response and resolution times, and give every team a single, 360° view of the customer.
Reduced Operational Costs by 70%: Consolidated multiple tools (social listening, care, ticketing, analytics, and automation) into one unified platform. Reduce operational expenses significantly.
Increased Agent Productivity by 40%: A single interface streamlines interactions, reducing tool-switching, boosting efficiency, enabling faster ticket resolution, and enhancing customer satisfaction.
Boost in Customer Retention by 15-20%: Proactive engagement and personalised experiences boost loyalty. A 5% increase in retention can raise profits by 25-95%, proving that CX investment drives revenue growth.
Faster Issue Resolution Time by 50%: A single interface streamlines interactions, reducing tool-switching for agents, boosting efficiency, enabling speedier ticket resolution, and enhancing customer satisfaction.
Brands using Konnect Insights report significant gains, including faster responses, higher resolution rates, and up to double the customer retention, which directly increases CLV and revenue. This makes it especially valuable for B2C and digital-first brands in sectors like telecom, e-commerce, food delivery, banking/fintech, travel, hospitality, and retail, where high-volume, multi-channel interactions are the norm and customer experience is a key competitive edge.
Suitable for businesses of all sizes and stages
| Business size | Typical problems | Better solution |
|---|---|---|
| Small teams & startups | Juggling social DMs, emails, reviews and chats manually; no central view of customers; founders or small teams wasting time screenshotting and copying data into reports. | Unify listening, social care, social CRM, and analytics; auto-tags and routes tickets, enforces SLAs, and provides BI dashboards showing response times, resolution rates, CSAT/NPS and campaign impact. |
| Growing mid-market brands | Fragmented tools for social listening, support, publishing and reporting; inconsistent SLAs across channels; agents re-asking for context; hard to prove CX impact. | Unify listening, social care, social CRM, and analytics; auto-tags and routes tickets, enforces SLAs, and provides BI dashboards showing response times, resolution rates, CSAT/NPS and campaign impact. |
| Large enterprises & multi-brand groups | Multiple business units using different CX tools; siloed data across regions; complex crisis management; manual executive reporting. | Provides a single omni-channel CX layer across brands and regions with multilingual listening, AI sentiment/intent, automated workflows, and digital command centres for real-time monitoring—plus deep integrations with CRM/helpdesk for unified reporting and governance. |
| Digital-first, high-volume B2C (e-commerce, delivery, fintech, apps) | High ticket volumes across apps, marketplaces, social and reviews; churn driven by slow or inconsistent support; difficulty spotting emerging issues early. | Uses AI to triage, prioritise and assist agents, cutting response and resolution times and surfacing trends and risks early; brands report large reductions in operational costs and significant improvements in retention and NPS. |
FAQ – Frequently Asked Questions
Q1: What channels can Konnect Insights monitor?
A: Major social platforms plus app-store reviews, Google Business reviews, forums, blogs, news, and more—globally.
Q2: Can I reply to customers from my CRM?
A: Yes. With HubSpot and Dynamics 365 integrations, you can push tickets/contacts, automate routing, and respond from your CRM.
Q3: Does it support multilingual sentiment?
A: Yes—sentiment analysis across 20+ languages.
Q4: How quickly can we go live?
A: Teams report fast onboarding and a responsive success team to get you up and running quickly.
Q5: Do you offer dashboards for leadership?
A: Yes—BI-style dashboards, analytics, and a Digital Command Centre for live tracking and KPIs.
Q6: Can it scale across multiple brands and markets?
A: Yes—enterprise plans support multi-brand setups, advanced workflows, and integrations with your comms stack.